At Wabisabi-Experience, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website, make purchases, or engage with our services. Please review this policy carefully.

1. Information We Collect

When You Shop With Us

As part of the purchase process, we collect personal details you provide, such as:

Name
Shipping and billing address
Email address
Phone number (optional, for delivery purposes)
When You Browse Our Site

We automatically collect certain technical information, including:

Your device’s Internet Protocol (IP) address
Browser type and operating system
Browsing behavior, such as pages visited and time spent on our site
This helps us improve your experience and understand how our website is used.

Cookies and Tracking

We use cookies and similar technologies to enhance functionality and analyze site performance. For details, see Section 7: Cookies.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders, including shipping and returns
Communicate with you about your purchases or account
Send you updates about Wabisabi-Experience, including promotions, new experiences, or product launches (you can opt out at any time)
Analyze trends and improve our website, products, and services
Prevent fraud and ensure compliance with our Terms of Use

3. Consent

How We Obtain Consent

By providing personal information during a purchase, account creation, or subscription to our newsletters, you consent to our collection and use of that information for the purposes outlined in this policy.

For additional uses, such as marketing, we will seek your explicit consent (e.g., through a checkbox) or provide an opportunity to opt out.

Withdrawing Consent

You may withdraw your consent for ongoing data collection, use, or marketing communications at any time by:

Emailing us at privacy@wabisabi-experience.com
Using the “unsubscribe” link in our emails
Updating your preferences in your account settings

4. Sharing Your Information

We share your personal information only in the following cases:

With Service Providers: We work with trusted third parties (e.g., payment processors, shipping partners) to deliver our services. These providers access only the data necessary to perform their functions and are bound by strict confidentiality agreements.

With Wabisabi-Experience Partners: If you purchase curated experiences, we may share limited details (e.g., name, contact info) with our cultural or experiential partners to facilitate your booking.

Legal Obligations: We may disclose your information if required by law, such as in response to a court order, or to protect our rights in case of a violation of our Terms of Use.

5. E-Commerce Platform (Shopify)

Wabisabi-Experience is hosted on Shopify Inc., a secure e-commerce platform. Your data is stored in Shopify’s databases, protected by industry-standard security measures, including firewalls.

Payment Processing

When you make a purchase, Shopify securely handles your payment information. Credit card data is encrypted using Payment Card Industry Data Security Standard (PCI-DSS) protocols. Transaction details are retained only as long as necessary to complete your purchase, after which they are deleted.

For more details, review Shopify’s:

Terms of Service

Privacy Statement

6. Third-Party Services

Some third-party providers, like analytics tools or payment gateways, may collect data to support our operations. These providers have their own privacy policies, and we encourage you to review them.

Jurisdictional Note

If you’re in one country (e.g., Japan) and a third-party provider operates in another (e.g., the U.S.), your data may be subject to the laws of that jurisdiction.

External Links

Our website may contain links to external sites. We are not responsible for their privacy practices, so please review their policies before sharing information.

Analytics

We use tools like Google Analytics to track site usage and visitor behavior. This helps us optimize our offerings. You can opt out of Google Analytics tracking via their opt-out tool.

7. Cookies

Cookies are small files that help us personalize your experience and analyze site performance. Examples include:

Session cookies for navigation
Analytics cookies for usage insights
Marketing cookies for tailored promotions
Visit our  page for a full list and to manage your preferences.

8. Data Security

We take reasonable steps to protect your information, including:

Encryption (e.g., SSL for website interactions, AES-256 for stored payment data)
Regular security audits
Compliance with PCI-DSS standards
While we strive for maximum security, no online system is 100% infallible. We commit to promptly addressing any breaches should they occur.

9. Your Data Rights (GDPR, CCPA, APPI, PIPEDA)

Depending on your location, you may have rights to:

Access your personal data
Correct inaccuracies
Request deletion
Restrict or object to processing
Data portability
Manage your data via our  or contact us at privacy@wabisabi-experience.com.

10. Age Restrictions

By using Wabisabi-Experience, you confirm you are at least the age of majority in your region (e.g., 19 in British Columbia, Canada; 20 in Japan). If you’re a parent or guardian allowing a minor to use our site, you consent on their behalf.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, operational, or business changes. Updates will be posted on this page, effective immediately. For significant changes, we’ll notify you via email or a website notice.

If Wabisabi-Experience merges with or is acquired by another entity, your data may be transferred to the new owners to continue providing services.

12. Contact Us

For questions, requests, or concerns about your data, reach out to:

Email: privacy@wabisabi-experience.com
Mailing Address: Wabisabi-Experience, 1-22-11, Ginza, Chuo-Ku 104-0061, Tokyo, Japan

We’re here to help ensure your privacy is respected.