Shipping & Delivery

At Wabisabi-Experience, we are dedicated to delivering the finest single-origin Japanese teas from Wazuka, Kyoto, to your doorstep with care and precision. This Shipping & Delivery Policy outlines our process to ensure a seamless experience. Please review the details below carefully.

1. Order Processing

・Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. During peak periods or holidays, processing may take up to 5 business days.

・Confirmation: Once your order is processed, you will receive a confirmation email with tracking details. If you do not receive this email within 3 business days, please contact us at info@wabisabi-experience.com.

2. Shipping Rates & Options

・Shipping Rates:
As part of our Opening Campaign, delight in complimentary shipping on all orders from Japan to the U.S., Canada, and select European regions, as we thoughtfully share in the journey to deliver our teas with serene care. This special offer reflects our commitment to quality and Wabisabi harmony, with no minimum spend required.

・Free Shipping:
Celebrate our launch with free shipping on every order! This offer is valid as part of our Opening Campaign and will be applied at checkout.

・Why this policy?:
We embrace this Opening Campaign to bring the authentic beauty of Japanese matcha to your door with affordability and high-quality logistics, honoring the Wabisabi spirit of simplicity and gratitude.

3. Delivery Locations

・International: We currently ship to the U.S., Canada, Australia, the U.K., and select countries in Europe and Asia. If your country is not listed, please contact us at info@wabisabi-experience.com to inquire about availability.

・Restrictions: Due to import regulations, we may be unable to ship to certain countries. You are responsible for ensuring your order complies with local laws and regulations.

4. Delivery Timeline

・International:

• U.S. & Canada: 3-5 business days (Standard shipping by FedEx) .
• Europe: 3-5 business days (Standard shipping).
• Australia & Asia: 3-5 business days (Standard shipping).

・Delays: Delivery times are estimates and may vary due to customs clearance, weather, or other unforeseen circumstances. Wabisabi-Experience is not liable for delays beyond our control.

5. Tracking Your Order

・Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website (e.g., Japan Post, UPS, FedEx, or DHL, depending on your region).

・If you encounter issues with tracking, please contact us at info@wabisabi-experience.com.

6. Customs, Duties, and Taxes

・International Orders: You are responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the shipping cost and will be collected by the carrier upon delivery.

・Customs Delays: Wabisabi-Experience is not responsible for delays caused by customs processing. We recommend checking your local import regulations before placing an order.

7. Shipping Issues

・Damaged or Lost Packages: If your order arrives damaged or is lost in transit, please contact us at info@wabisabi-experience.com within 5 days of the expected delivery date. Retain all packaging and take clear photos of any damage to assist with our resolution process. We will work with the carrier to resolve the issue promptly.

・Incorrect Address: Please ensure your shipping address is accurate at checkout. Wabisabi-Experience is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If an order is returned to us, you may be responsible for additional shipping fees to resend it.

8. Contact Us

For any questions or concerns about your shipment, please reach out to:

・Email: info@wabisabi-experience.com

・Mailing Address: Wabisabi-Experience, 1-22-11, Ginza, Chuo-Ku 104-0061, Tokyo, Japan

We’re here to ensure your Wabisabi-Experience teas arrive safely, bringing tranquility to your daily rituals.